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SHIPPING, RETURNS & WARRANTY

SHIPPING POLICY

At NorthStar Hydraulics, we take pride in delivering high-performance hydraulic cylinders to professionals across North America. Our shipping model is structured to meet the needs of both B2B and B2C customers:

  • B2B (OEM/Wholesale) Orders: Fulfilled and shipped directly from our manufacturing site (domestic or international), based on volume and lead time.

  • B2C (Retail/eCommerce) Orders: Shipped from our Ontario-based Canadian warehouse, with fast in-stock processing.

All shipments are securely packed and tracked to ensure prompt delivery.

SHIPPING SCHEDULE

Orders are processed and shipped Monday through Friday, excluding Canadian statutory holidays. Orders typically ship within one (1) business day after payment confirmation, unless courier pickup is unavailable.

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Observed Holidays (2026):​

  • July 1 – Canada Day (Wednesday)

  • September 7 – Labour Day (Monday)

  • October 12 – Thanksgiving (Canada, Monday)

  • December 24 – Christmas Eve (Thursday)

  • December 25 – Christmas Day (Friday)

  • December 26 – Boxing Day (Saturday)

Observed Holidays (2027):

  • January 1, Friday — New Year’s Day

  • February 15, Monday — Family Day

  • March 26, Friday — Good Friday

  • March 29, Monday — Easter Monday

  • May 24, Monday — Victoria Day

  • July 1, Thursday — Canada Day

  • September 6, Monday — Labour Day

  • October 11, Monday — Thanksgiving

  • December 25, Saturday — Christmas Day

  • December 26, Sunday — Boxing Day

Note: Orders placed after 3:30 PM EST on Fridays or during holidays will ship the next business day. Most in-stock retail orders are shipped within 24 hours of order confirmation.

EXCEPTIONS TO STANDARD SHIPPING

Delays may occur due to:

  • Mixed orders with custom or non-stock items

  • Drop-shipped goods or multi-location sourcing

  • Freight or LTL shipment coordination

  • Incomplete or incorrect billing/shipping info

  • Payment clearance delays

  • External factors (weather, strikes, border issues)

NorthStar Hydraulics is not responsible for delays in shipment caused by unforeseeable events beyond its reasonable control, including but not limited to weather conditions, courier delays, or freight carrier disruptions.

SHIPPING METHODS

  • Retail (B2C): Ground shipping is provided via Canada Post, UPS, Purolator, or FedEx for shipments under 150 lbs. Shipments exceeding 150 lbs will be sent via freight carrier.

  • Bulk/Freight (B2B): Palletized and LTL shipments via trusted logistics partners. Liftgate or dock delivery must be specified at the time of order.

  • International: Duties, customs fees, and taxes are the responsibility of the Customer.

Tracking numbers are issued upon dispatch. Shipping cost is based on weight, size, and destination.

RETURN & EXCHANGE POLICY

At NorthStar Hydraulics, we understand that returns may occasionally be necessary. If you're not fully satisfied with your purchase, please contact us within 45 days of receipt to request a Return Merchandise Authorization (RMA).

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STANDARD RETURN POLICY

  • Returns requested within 15 days of purchase may be eligible for a full refund (excluding shipping).

  • Returns made between 16 and 45 days will be subject to a 20% restocking fee.

  • Returns after 45 days cannot be accepted.

All returned items must be:

  • Unused and in original, saleable condition

  • In original packaging

  • Accompanied by a valid RMA number

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NON-RETURNABLE ITEMS

We do not accept returns, cancellations, or credits on:

  • Special/custom orders (e.g. cut tubing or rod)

  • Gas/diesel-powered equipment that has been fueled or oiled

  • Final sale or clearance items

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HOW TO INITIATE A RETURN

  1. Contact our Customer Service team at 416-717-8951 (or email us at info@northstarhydraulics.com) to request an RMA number.

  2. Ship your item(s) to the address provided, clearly labelling the package with the RMA number.

  3. Include a copy of your invoice or packing slip.

We strongly recommend:

  • Shipping via FedEx or UPS

  • Purchasing shipping insurance to protect against transit damage

Customers are responsible for all return shipping costs.

 

RETURN SHIPPING ADDRESS

Returns Department (RMA#____)
NorthStar Hydraulics Inc.
Unit 42 - 140 Milner Ave

Scarborough, ON M1S 3R3

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IMPORTANT NOTES

  • Shipping and handling fees are non-refundable

  • Returns received in damaged or incomplete condition may incur deductions

  • Any credit issued will be based on the lower of the original invoice or the current sale price

  • Unsaleable or obsolete items may be subject to repair or disposal fees

 

PRODUCT DEFECTS OR WARRANTY ISSUES?

If you experience a defect covered under warranty, please reach out immediately. Our team is committed to resolving issues quickly and efficiently, whether through repair, replacement, or inspection.

 

Contact Us
Email: info@northstarhydraulics.com

Phone: +1 (416) - 717 - 8951 
Address: Unit 42 - 140 Milner Ave, Scarborough, ON M1S 3R3

LIMITED WARRANTY POLICY

NorthStar Hydraulics Inc. provides a limited warranty on hydraulic cylinders and related products sold under the NorthStar Hydraulics brand. This warranty applies only to products purchased directly from NorthStar Hydraulics Inc. or from an authorized NorthStar Hydraulics distributor.

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Unless otherwise specified in writing, NorthStar Hydraulics warrants its hydraulic cylinders against defects in material and workmanship for twelve (12) months from the date of delivery to the original purchaser.

This warranty applies only when the product has been properly selected, installed, maintained, and operated under normal hydraulic service conditions and within the product’s rated specifications, pressure limits, load limits, and intended application.

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Covered products may include telescopic cylinders, welded cylinders, tie-rod cylinders, snow plow cylinders, dump hoist cylinders, and other hydraulic cylinder products supplied under the NorthStar Hydraulics brand.

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If NorthStar Hydraulics determines, in its sole discretion, that a product is defective due to material or workmanship, NorthStar Hydraulics may, at its option, repair the product, replace the product, or refund the original purchase price. The warranty period is not extended by repair or replacement. Any repaired or replaced product remains covered only for the balance of the original warranty period.

What Is Not Covered

This warranty does not cover labour, removal, installation, service calls, downtime, loss of production, loss of revenue, shipping charges, third-party costs, or indirect/consequential damages.

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This warranty also does not cover damage or failure caused by misuse, abuse, improper installation, incorrect mounting geometry, misalignment, side loading, inadequate mounting support, over-pressurization, shock loading, contamination, improper hydraulic fluid, lack of filtration, corrosion, normal wear, normal seal wear, improper storage, transport damage, unauthorized modification, welding alterations, disassembly, repair attempts, or use in an application not approved by NorthStar Hydraulics.

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Hydraulic cylinders are high-pressure, load-bearing mechanical components. Proper product selection, system design, installation, alignment, filtration, operation, and maintenance remain the responsibility of the equipment manufacturer, installer, operator, or end user.

Warranty Claim Procedure

To initiate a warranty claim, the customer must contact NorthStar Hydraulics Inc. within the warranty period and provide proof of purchase, invoice number, product model number, quantity, a description of the issue, and clear photos or videos showing the concern.

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NorthStar Hydraulics must be given a reasonable opportunity to inspect the product and investigate the claim. NorthStar may require the product to be returned for inspection before approving any warranty remedy. No product may be returned without prior written authorization from NorthStar Hydraulics Inc.

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If the issue is confirmed to be a manufacturing defect, NorthStar Hydraulics may repair, replace, or refund the product at its discretion. If the issue is not confirmed to be a manufacturing defect, inspection, repair, replacement, shipping, or return costs may be the responsibility of the customer.

Limitation of Liability

  • NorthStar Hydraulics Inc.’s total liability shall not exceed the original purchase price paid for the product. The remedies stated in this warranty are the sole and exclusive remedies available to the purchaser.

  • NorthStar Hydraulics Inc. shall not be liable for labour, installation, removal, equipment downtime, loss of production, loss of revenue, property damage, personal injury, economic loss, or indirect, incidental, special, or consequential damages.

  • This Limited Warranty shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada.

Contact for Warranty Claims

Email: info@northstarhydraulics.com
Phone: +1 416-717-8951
Address: Unit 42 - 140 Milner Ave, Scarborough, ON M1S 3R3

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