NorthStar Hydraulics Inc. (“NorthStar,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, and share personal information when you visit our website www.northstarhydraulics.com, submit a quote request, or place an order with us.
It applies to customers and visitors in Canada and the United States.

By using our website or services, you agree to the terms outlined below.

​

1. Information We Collect

We may collect the following personal information:

• Contact details: name, company name, email address, phone number, billing and shipping address

• Order and payment information: order details, invoices, and payment method (processed securely through Wix Payments, PayPal, or Stripe)

• Technical information: IP address, browser type, device information, and website activity (via Wix cookies and Google Analytics)

• Communication history: quote requests, customer inquiries, and email correspondence

• Marketing preferences: newsletter signups or consent to promotional emails

2. How We Collect Information

We collect personal data in three main ways:

• Directly from you: when you complete a form, request a quote, subscribe to updates, or make a purchase

• Automatically: through cookies, analytics tools, and similar technologies that track site traffic and usage

• Through service providers, such as payment processors, couriers, or email platforms that assist in order fulfillment and communication

3. How We Use Your Information

Your information is used to:

• Process and ship orders

• Communicate order updates and respond to inquiries

• Provide customer support and manage returns

• Send optional product updates or promotions (with your consent)

• Maintain accurate records for accounting and tax compliance

• Improve website performance and customer experience

• Detect and prevent fraudulent or unauthorized transactions

4. Consent

By using our site or placing an order, you give implied consent for the collection and use of your personal information as described here.
For marketing or promotional emails, express consent will be requested separately.

You can withdraw your consent at any time by contacting us or unsubscribing from marketing communications.

5. Sharing and Disclosure

We do not sell or rent your personal information.
We may share data only as necessary to provide services, including with:

• Wix.com Ltd. – for hosting, analytics, and website functionality

• Shipping carriers – such as UPS, Purolator, or Canada Post for order delivery

• Payment providers – such as Wix Payments, Stripe, or PayPal (we never see or store full credit card details)

• Legal or government authorities – if required to comply with applicable laws or customs documentation

• IT and cloud service providers – for secure data storage and backup

All service partners are bound by confidentiality and data protection obligations.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Enable secure checkout and form submissions

• Analyze visitor traffic and performance (via Wix Analytics and Google Analytics)

• Improve site usability and customer experience

You can disable or manage cookies in your browser settings.
For Google Analytics, you can opt out using the Google Analytics Opt-Out Add-On.

7. Data Storage and Security

Your information may be stored on secure servers located in Canada, the United States, or other jurisdictions used by our service providers.
We maintain administrative, technical, and physical safeguards to protect against loss, theft, and unauthorized access.

Payment details are encrypted and processed externally — we do not store or access your payment card information.

8. International Users and U.S. Privacy Rights

For U.S. visitors, this site follows principles consistent with the Federal Trade Commission (FTC) guidelines and, where applicable, the California Consumer Privacy Act (CCPA).

If you are a U.S. resident, you may request to:

• Access or delete personal data we hold about you

• Opt out of marketing communications

• Correct or update inaccurate information

Requests can be made by contacting us at info@northstarhydraulics.com.
We verify identity before fulfilling any data-related requests.

9. Data Retention

We keep your data only as long as necessary to:

• Complete orders and provide service

• Maintain records for warranty, taxation, and legal compliance

When information is no longer required, it is securely deleted.

10. Third-Party Links

Our website may link to third-party platforms (e.g., YouTube, UPS tracking, Stripe checkout).
We are not responsible for their privacy practices. Please review their policies before submitting information.

11. Children’s Privacy

Our website and services are intended for adult business use.
We do not knowingly collect information from anyone under 13 years of age.

12. Updates to This Policy

We may update this policy periodically.
Any revisions will be posted here with an updated effective date.

13. Contact Us

NorthStar Hydraulics Inc.
Unit 42 - 140 Milner Ave, Scarborough, ON M1S 3R3

📧 Email: info@northstarhydraulics.com
📞 Phone: +1 (416) 717-8951
🌐 Website: www.northstarhydraulics.com