NorthStar Hydraulics Inc. (“NorthStar,” “we,” “us,” or “our”)

At NorthStar Hydraulics Inc., we are committed to safeguarding your privacy and handling personal information in a responsible, transparent, and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Canada.

By interacting with us — including visiting our website, submitting inquiries, requesting quotes, or placing orders — you consent to the terms below.

1. What is Personal Information?

“Personal information” means information about an identifiable individual, such as a name, email, phone number, or shipping address. It does not include publicly available information or business contact details used strictly for business purposes — a key distinction for our B2B and OEM clients.

2. What We Collect

We may collect the following types of information:

• Contact Information: Name, email, phone, and company details

• Order & Transaction Data: Billing/shipping addresses, purchase history, and payment method

• Technical Data: IP address, browser/device type, and site usage via cookies

• Communication History: Emails, contact forms, phone calls

• Marketing Preferences: Newsletter signups, consent to receive offers

• Job Applications: Resumes, cover letters, and professional history

3. How We Collect It

We gather personal information:

• Directly from you – through web forms, email, calls, and account registration

• Automatically – via cookies and site analytics (powered by Wix and Google Analytics)

• From third parties – such as payment processors and shipping platforms

4. Why We Use Your Information

Your information is used to:

• Fulfill orders and manage delivery or returns

• Provide customer support and track communication

• Maintain order history and repeat customer data

• Operate and improve our website and services

• Send promotions or product updates with your express consent

• Comply with tax, legal, and recordkeeping obligations

• Detect and prevent fraud or unauthorized access

• Evaluate candidates for employment

5. Consent: Implied vs. Express

We rely on:

• Implied consent when you place an order or submit a business inquiry

• Express consent for any marketing communications (e.g., email newsletters)

You can withdraw consent at any time by unsubscribing or contacting us directly.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with:

• Service providers (e.g., Wix for website hosting, Gmail for communication, Stripe or Squarespace for future payments)

• Shipping and logistics carriers

• IT and analytics providers

• Government or legal authorities, where required

• Business successors, in the event of a merger or sale

• Others, only with your explicit consent

All service providers are bound by strict confidentiality and data protection obligations.

7. Cookies & Website Tracking

Our site uses cookies to:

• Enable session functionality

• Analyze traffic and user behavior

• Enhance your browsing experience

You can manage cookie preferences in your browser. We also use Google Analytics — users can opt out by installing the Google Analytics Opt-Out Add-On.

8. How & Where We Store Your Data

Your data is stored on secure servers located in Canada and Asia, depending on the services we use (e.g., hosting or cloud backups). In these cases, your data may be subject to the privacy laws of those jurisdictions.

We implement technical, organizational, and physical safeguards to protect your information from unauthorized access, loss, or misuse.

9. Global Users & International Privacy Rights

Although we operate under Canadian privacy law, our website is accessible worldwide. If you are accessing from outside Canada — including the U.S. or EU — please note that your local privacy regulations (such as CCPA or GDPR) may apply.

While we are not currently subject to those regulations, we strive to handle all personal data with the same care and transparency.

10. Your Privacy Rights

You have the right to:

• Access your personal data

• Correct inaccuracies

• Withdraw consent to marketing or data use

• Request deletion, subject to legal exceptions

To make a request, contact us using the details below.

11. Data Retention

We retain your personal data only as long as needed for:

• Fulfilling business transactions

• Maintaining accurate order history

• Meeting tax and regulatory obligations

Data no longer required is securely destroyed.

12. Third-Party Links

Our site may link to third-party platforms (e.g., YouTube, Stripe). We are not responsible for their privacy practices. Please review their policies before submitting information.

13. Children’s Privacy

Our website and services are intended for business use by adults. We do not knowingly collect data from individuals under the age of 13.

14. Updates to This Policy

We may revise this policy as our services or legal obligations evolve. Any updates will be posted here with the revised effective date.

15. Contact Us

NorthStar Hydraulics Inc.
Email: info@northstarhydraulics.com
Address: 302-7800 Woodbine Ave, Markham, ON L3R 2N7