NorthStar Hydraulics Inc. (“NorthStar,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit www.northstarhydraulics.com, contact us, submit a quote or order request, place an order, or otherwise interact with NorthStar.

This Privacy Policy applies to customers and website visitors in Canada and the United States.

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1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: name, company name, email address, telephone number, billing address, and shipping address.

• Quote and order information: product specifications, quote requests, purchase details, invoices, shipping information, warranty information, and other information associated with an order.

• Payment information: information necessary to process a transaction. Our third-party payment processors, such as Stripe or PayPal, handle payment card information. NorthStar does not intentionally store full payment card numbers on its own systems.

• Technical and usage information: IP address, browser type, device information, referring pages, website activity, and related technical information collected through our website infrastructure and analytics technologies.

• Communications: customer inquiries, quote requests, order communications, emails, telephone communications, SMS messages, and customer service correspondence.

• Marketing preferences: information regarding newsletter subscriptions, promotional communications, and your communication preferences.

We limit the collection of personal information to information reasonably necessary for our business purposes.

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2. How We Collect Information

We may collect personal information:

Directly from you, including when you:

• Submit a quote or custom-product request

• Place an order

• Complete a website form

• Contact us by email, telephone, or SMS

• Request warranty or customer service assistance

• Subscribe to promotional communications

Automatically, when you visit our website, through technologies such as cookies, server logs, security tools, and analytics services.

Through service providers, where necessary to complete transactions, process payments, deliver products, maintain our website, or provide other services on our behalf.

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3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and prepare quotations

• Process, confirm, and fulfill orders

• Arrange shipping and delivery

• Provide order, shipping, and service updates

• Provide customer service and warranty support

• Communicate regarding custom products or product specifications

• Process payments and maintain transaction records

• Maintain accounting, taxation, warranty, and business records

• Improve our website, products, services, and customer experience

• Maintain website security and prevent fraud or unauthorized transactions

• Comply with legal, regulatory, customs, taxation, and other applicable requirements

• Send promotional emails or SMS communications where permitted by law and where the required consent has been obtained

We will not use personal information for a materially different purpose unless permitted by law or appropriate consent has been obtained.

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4. Consent

We obtain consent for the collection, use, and disclosure of personal information where required by applicable law.

In some circumstances, consent may reasonably be implied. For example, when you provide a shipping address to place an order, we may use and disclose that information as reasonably necessary to fulfill and deliver your order.

Where express consent is required, including for certain marketing communications, we will request it separately.

You may withdraw your consent to optional uses of your information at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent does not prevent NorthStar from using or retaining information where necessary to complete an existing transaction, provide requested services, comply with legal requirements, or exercise or defend legal rights.

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5. Sharing and Disclosure of Information

NorthStar does not sell or rent your personal information.

We may disclose personal information to service providers where reasonably necessary to operate our business or provide services to you. These may include:

• Cloudflare, Inc., for website infrastructure, security, performance, content delivery, and related services

• Payment processors, such as Stripe or PayPal, for payment processing

• Shipping and freight providers, such as UPS, Purolator, Canada Post, freight carriers, customs brokers, or other delivery providers

• Email, communications, and technology providers, where required to operate our business and communicate with customers

• Accounting, professional, IT, and cloud service providers, where reasonably necessary to provide services to NorthStar

• Government, customs, regulatory, law-enforcement, or other authorities, where disclosure is required or permitted by law

Service providers are permitted to process personal information only as reasonably necessary to perform services for NorthStar or as otherwise permitted by applicable law.

SMS and Phone Number Privacy

Phone numbers and SMS consent information collected by NorthStar are used to communicate with customers regarding inquiries, quotations, orders, service updates, and other communications for which consent has been provided.

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent information may be disclosed to telecommunications, messaging, or other service providers solely as reasonably necessary to provide communications on our behalf. Such information is not provided to those service providers for their independent marketing purposes.

Consent to receive promotional SMS messages is not a condition of purchasing products or services from NorthStar.

Recipients may withdraw consent to promotional SMS communications in accordance with the instructions provided in the applicable message, such as by replying STOP, where available.

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6. Marketing Communications

NorthStar may send promotional emails, SMS messages, or other commercial electronic communications where we have obtained consent or are otherwise permitted to do so under applicable law.

Marketing communications will include an appropriate method to unsubscribe or withdraw consent.

You may unsubscribe from promotional communications at any time. Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary in connection with an inquiry, quotation, order, delivery, warranty matter, or other existing business relationship.

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7. Cookies and Website Technologies

Our website may use cookies and similar technologies for purposes such as:

• Operating and securing the website

• Protecting website forms and transactions

• Detecting malicious or fraudulent activity

• Remembering website preferences

• Understanding website traffic and performance

• Improving website usability and customer experience

Our website uses Cloudflare infrastructure, which may process technical information such as IP addresses and website traffic information for security, performance, and website-delivery purposes.

If enabled on our website, we may also use analytics services such as Google Analytics to understand how visitors interact with our website.

You can restrict or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of portions of the website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

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8. Data Storage, Cross-Border Processing and Security

NorthStar and its service providers may process or store personal information in Canada, the United States, or other jurisdictions in which our service providers operate.

Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, government authorities, law-enforcement agencies, or regulatory authorities in accordance with those laws.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information in our possession to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or information-storage system can be guaranteed to be completely secure.

Payment card transactions are processed through third-party payment processors. NorthStar does not intentionally store full payment card numbers on its own systems.

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9. Access, Correction and Privacy Requests

You may contact us to request access to personal information that NorthStar holds about you or to request that inaccurate or incomplete personal information be corrected.

Depending on applicable law and the circumstances of your request, certain exceptions may apply.

We may take reasonable steps to verify your identity before providing access to, correcting, or otherwise acting upon personal information.

You may also contact our Privacy Officer with questions or concerns regarding NorthStar's privacy practices.

Requests may be sent to:

Privacy Officer
NorthStar Hydraulics Inc.
Email: info@northstarhydraulics.com

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10. U.S. Privacy Rights

Residents of certain U.S. states may have additional rights regarding their personal information where applicable state privacy laws apply to NorthStar and to the information concerned.

Depending on applicable law, these rights may include the right to request access to, correction of, or deletion of certain personal information or to exercise other privacy choices provided by law.

NorthStar does not sell personal information for monetary consideration.

Requests regarding personal information may be submitted to info@northstarhydraulics.com. We may verify your identity before responding and will process qualifying requests as required by applicable law.

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11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Retention periods may vary depending on the type of information and may reflect requirements relating to:

• Orders and transactions

• Accounting and taxation

• Product warranties

• Customer service

• Customs and shipping documentation

• Fraud prevention

• Legal or regulatory obligations

When personal information is no longer reasonably required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable legal requirements.

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12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including shipping providers, payment providers, social media platforms, or other external services.

NorthStar does not control and is not responsible for the privacy practices, security, or content of those third parties.

We encourage you to review the privacy policies of third-party services before providing personal information directly to them.

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13. Children's Privacy

NorthStar's website, products, and services are intended primarily for adults and businesses.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that we have collected personal information from a child contrary to applicable law, we will take reasonable steps to delete the information.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, service providers, or applicable legal requirements.

The revised Privacy Policy will be posted on this page with an updated Last Updated date.

We encourage you to review this Privacy Policy periodically.

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15. Contact Us

Questions, concerns, requests to access or correct personal information, or other privacy-related inquiries may be directed to:

NorthStar Hydraulics Inc.
Attn: Privacy Officer
Unit 42 – 140 Milner Ave
Scarborough, ON M1S 3R3
Canada

Email: info@northstarhydraulics.com
Phone: +1 (416) 717-8951
Website: www.northstarhydraulics.com